Idle Fees Frequently Asked Questions

Question 1

Answer

Idle fees are fees that apply when a vehicle remains plugged in after the charging session has ended and after the 15 minutes grace period for Shell stations and 30-minute grace period for all other chargers excluding chargers at Shell stations, HDB car parks and condominiums has passed.

Question 2

Answer

Idle fees will apply 24 hours a day, seven days a week.

With effect from 1 September 2025, idle fees will apply to all chargers except chargers at HDB car parks and condominiums.

Question 3

Answer

Idle fees are applied at locations where we have observed high congestion and significant idling which impacts the availability and overall charging experience for our users. As such, we have introduced idle fees at selected locations to reduce waiting times and improve charger availability.

As EV adoption grows in Singapore, we will expand idle fees to more locations based on data and feedback.

Question 4

Answer

The idle fee is $0.50 per minute and is subject to a maximum cap of $40 per session. The fee starts after a 15-minute grace period at Shell stations and a 30-minute grace period at all chargers, excluding chargers at Shell stations, HDB car parks and condominiums following the end of the charging session.

Question 5

Answer

Yes, there is a 15-minute grace period at Shell stations and a 30-minute grace period at all Shell Recharge chargers excluding chargers at Shell stations, HDB car parks and condominiums which starts immediately after your charging session completes.

Question 6

Answer

A charging session is complete when the vehicle stops drawing power from the charger. This can be initiated by (i) the user, (ii) the vehicle, or (iii) the charger. Notifications pushed out by the Shell Recharge Asia app will inform you when your charging session is complete.

Question 7

Answer

Idle fees will be billed through the same payment method used for the charging session. The transaction screen on the Shell Recharge Asia app will display details of the charging session including the cost of the charging session and the idle fees applied.

Question 8

Answer

Yes, the maximum cap is $40 per session. We recommend moving your vehicle once charging is complete to avoid idle fees and allow for other vehicles to use the chargers.

Question 9

Answer

At the end of your charge session, a push notification will be sent to prompt you to unplug your vehicle from the connector to avoid an idle fee.

To determine if idle fee have been applied at the end of the charging session when you've unplugged the connector, you can view your charging session bill (on the Shell Recharge Asia app or by your nominated email address).

Prior to initiating a charge session via the Shell Recharge Asia app, we recommend all users to review the 'Price Details' section of the Shell Recharge Asia app for all pricing details including whether idle fees are applied.

Question 10

Answer

Idle fees will apply regardless. To avoid this, please enable push notifications on the Shell Recharge Asia app to receive notifications about at the start of the 15-minute grace period for chargers at Shell stations and a 30-minute grace period for chargers at commercial buildings.

As an alternative, please keep a tab on the mailbox of your registered email id as well since we'll send you an email upon completion of charging.

Question 11

Answer

Step 1: Click the 3 lines at the top left hand corner of the homepage

Step 2: Click Notifications

Step 3: Enable App Notifications and Email under Idle Fee

Question 12

Answer

Yes, idle fees are applicable, regardless of whether there are other available lots or not.

Question 13

Answer

No, idle fees will only apply after the charging session is complete. Once a charging session completes, there is a 15-minute grace period for chargers at Shell stations and a 30-minute grace period for chargers at commercial buildings before idle fees are applied.

Question 14

Answer

Yes, you will be charged for 1 minute of idle time as we round up to the nearest minute when calculating idle fees. Idle fees are calculated on a per-minute basis.

Question 15

Answer

Contact our customer support hotline at 6227 5944, available 24/7, or email us at support.asia@shellrecharge.com with your query.

Idle Fees Frequently Asked Questions

1. What are idle fees? #_70 path, #_70 polygon { fill: currentColor; } #_70 { }

2. When do idle fees apply? #_71 path, #_71 polygon { fill: currentColor; } #_71 { }

3. Why are idle fees only applicable at selected locations? #_72 path, #_72 polygon { fill: currentColor; } #_72 { }

4. What is the idle fee rate? #_73 path, #_73 polygon { fill: currentColor; } #_73 { }

5. Is there a grace period before the idle fee is imposed? #_74 path, #_74 polygon { fill: currentColor; } #_74 { }

6. When is a charging session complete? #_75 path, #_75 polygon { fill: currentColor; } #_75 { }

7. How will I be billed for the idle fee? #_76 path, #_76 polygon { fill: currentColor; } #_76 { }

8. Is there a maximum cap on the idle fee charged? #_77 path, #_77 polygon { fill: currentColor; } #_77 { }

9. How do I know when I’ve incurred an idle fee? #_78 path, #_78 polygon { fill: currentColor; } #_78 { }

10. What if I do not have push notifications activated? #_79 path, #_79 polygon { fill: currentColor; } #_79 { }

11. How do I activate push notifications? #_80 path, #_80 polygon { fill: currentColor; } #_80 { }

12. Do idle fees apply if other EV charging lots are available? #_81 path, #_81 polygon { fill: currentColor; } #_81 { }

13. Do idle fees apply while a vehicle is actively charging? #_82 path, #_82 polygon { fill: currentColor; } #_82 { }

14. I unplugged my vehicle 30 seconds after the grace period ends. Am I still charged idle fees? #_83 path, #_83 polygon { fill: currentColor; } #_83 { }

15. What should I do if I face any problems with idle fees? #_84 path, #_84 polygon { fill: currentColor; } #_84 { }