Honouring Our Service Heroes
The Excellent Service Award or EXSA is a national award that recognises individuals who have delivered quality service. It seeks to develop service models for staff to emulate and to create service champions. Here are 2 individuals we would like to compliment for their fantastic service rendered to our customers.
Desmond Cheang, Shell Marsiling and Woodlands Stations, EXSA Star Award 2016 and 2017
Desmond is the first Shell service champion to clinch the prestigious EXSA Star Awards not once, but twice in a row in 2016 and 2017. He achieved these accolades by not sticking to his job descriptions – but to go the extra miles every time he is on duty.
Desmond treats every Shell customer like a guest at his home. To him, customers’ convenience is always his top priority. Apart from ensuring a safe and smooth experience, Desmond also shares the latest customer promotions and offers. Desmond goes to distance to delight Shell customers with thoughtful touches, such as creating a local map to help disoriented drivers to find their way to Woodlands Industrial Park quickly; and providing umbrellas to make sure customers do not get wet using the station facilities during stormy days.
By delighting customers’ journeys in his 18-year career working at Shell stations, Desmond has also improved his own life journey. He has now grown to become a senior Station Manager looking after 2 Shell stations.
Norazmi Bin Ramli, Dunearn Shell Station, EXSA Star Award 2017
Azmi, as he is affectionately known, has been a veteran Shell service champion for 28 years. Although quiet and modest, Azmi exudes passion in providing great service to all Shell customers. He treats his customers; whether they are luxury car owners, taxi drivers or delivery men, all the same - like close friends.
Shell customers and their cars can expect meticulous attention from Azmi at every visit to Shell. Whenever it’s a helping hand with heavy groceries, or a regular check on the engine oil, Azmi readily anticipates customers’ needs without being asked.
For making daily journeys better for the busy commuters, Azmi has been awarded EXSA Silver Award in 2015, Gold Award in 2016 and now Star Award in 2017.
More in Inside our stations
At Shell Autoserv, we provide quality service at your convenience. With 22 outlets island wide, we offer a range of comprehensive servicing packages for your vehicle that not only improves your fuel economy, but also keeps your car in tip-top condition.
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