Welcome to Shell Singapore Customer Support

Question 1

How can I make a payment using SmartPay?

Question 2

Where can I find my Shell GO+ Digital ID?

Question 3

Is my Shell GO+ account valid for use in Malaysia or any other country?

Question 4

Can I use Shell SmartPay after I complete my refueling?

Question 5

Can my SmartPay transaction earn Shell GO+ points and use my Shell GO+ rewards/offers?

Question 6

The Shell GO+ App is showing a “Technical Error” screen when I am trying to make payment using Shell SmartPay. What should I do?

Question 7

I have reached the maximum number of OTP attempts and my account is locked for 30 minutes. What should I do?

Question 8

I received a voucher code. How can I redeem it in the Shell GO+ App?

Question 9

I am requesting to change my mobile number from the old number to the new number, can you assist me?

Question 10

What is Shell SmartPay?

Question 11

Which payment methods are supported by Shell SmartPay?

Question 12

Will I be charged for the $1 tokenization fee for using Shell SmartPay?

Question 13

How can I update my email address in the Shell GO+ App?

Question 14

I want to reach Shell Customer Service

Question 15

My Shell GO+ App keeps crashing

Question 16

I have low connectivity

Question 17

I cannot access or log in to the Shell GO+ App

Question 18

Use of my location data

Question 19

I want to know if an amenity is available at a station

Question 20

How long is my Shell GO+ membership valid for?

Question 21

How long are my Shell GO+ points valid for?

Question 22

I want to change my Membership Type

Question 23

How do I register for a Shell GO+ account?

Question 24

I am not receiving the OTP

Question 25

I want to update my profile on the Shell GO+ App

Question 26

I want to change my communication settings on the Shell GO+ App

Question 27

I want to delete my Shell GO+ account

Question 28

Is the Shell GO+ account transferrable?

Question 29

I want to see details of a transaction

Question 30

I have missing transactions in my Transaction History

Question 31

I see unauthorised transactions in my Transaction History

Question 32

How do I earn Shell GO+ points?

Question 33

My points balance has not been updated

Question 34

Do the Shell GO+ points remain in my account after reinstalling the app?

Question 35

The Shell GO+ App is showing a 'Whoops Error' screen repeatedly

Question 36

I want to redeem an item from the Shell GO+ Catalogue

Question 37

When do my Shell GO+ points expire?

Question 38

I am unable to get the offer applied to my transaction at the site

Question 39

The reward is not available at the site

Question 40

How do I unlock Milestone Offers?

Question 41

How do I select the offers that I want to use for my transaction?

Question 42

How long does my voucher take to be reflected on the Shell GO+ App?

Question 43

My Membership Scheme discounts

Question 44

What are the different Membership Types that I can enroll into?

Question 45

What if I drive both Car/Commercial vehicle and a Motorbike?

Question 46

How do I link my payment card to SmartPay in the Shell GO+ App?

Question 47

What if my SmartPay pre-set amount is more than the actual amount of fuel dispensed?

Membership Type	Eligible Modes of Payment	Upfront Fuels Discount
GO+ for Drivers	All payment types	10%
GO+ for Riders	Cash or NETS only	16% for Shell V-Power 14% for all other Shell Fuels
GO+ for Corporate Employees	All payment types	12%
GO+ for Bus Professionals GO+ for Taxi Professionals	Cash or NETS only	Bus: 20% for Shell Diesel 16% for all other Shell Fuels Taxi: 22% for all Shell Fuels
GO+ for Private Hire	Cash or NETS or UOB Cards only	24% with UOB One Credit Card 22% with Cash/NETS/other UOB Cards

Scheme Name	Who is it for?	How to enroll?
Shell GO+ for Drivers	For individuals driving a car	Select “Car/ Commercial vehicle” as your vehicle type in the profile
Shell GO+ for Riders	For individuals riding a motorcycle	Select “Motorcycle” as your vehicle type in the profile
Shell GO+ for Corporate Employees	For individuals who are employees of Shell or Shell’s selected partners	Member codes may be obtained directly from your company, upon verification of eligibility.
Shell GO+ for Bus	For individuals holding a general bus driver’s vocational license	Member codes may be obtained from Best Petrol Diesel and Supply, upon verification of eligibility. You may email Best Petrol at enquiry@bestpetrol.com.sg or call them at 6898 2525.
Shell GO+ for Taxi	For individuals holding a taxi driver’s vocational license	Member codes may be obtained from Best Petrol Diesel and Supply, upon verification of eligibility. You may email Best Petrol at enquiry@bestpetrol.com.sg or call them at 6898 2525.
Shell GO+ for Private Hire	For individuals holding a professional driving vocational license	Member codes may be obtained from Best Petrol Diesel and Supply, upon verification of eligibility. You may email Best Petrol at enquiry@bestpetrol.com.sg or call them at 6898 2525.