Welcome to Shell Singapore Customer Support
Shell GO+
How can I make a payment using SmartPay?
How can I make a payment using SmartPay?
a. Pay for your fuel from inside your vehicle by selecting “Shell SmartPay” at your Shell Asia App Homepage.
b. Steps:
i. Check if the station detected is correct
ii. Enter the correct pump number
iii. Select your fuel amount
iv. Confirm your payment
v. Upon payment confirmation, you should see “Pump is ready”
vi. Put your phone aside, switch off the engine and exit your vehicle
vii. Lift the pump nozzle, insert into your vehicle, and pull the trigger to start fueling
viii. The fueling will stop automatically at the selected amount
ix. After removing the pump nozzle from your vehicle, the transaction is completed
Where can I find my Shell GO+ Digital ID?
Where can I find my Shell GO+ Digital ID?
You can find your Shell GO+ Digital ID in the Shell Asia App by navigating to 'Account' and selecting 'View and Edit Account'. Your Digital ID will be displayed there.
Is my Shell GO+ account valid for use in Malaysia or any other country?
Is my Shell GO+ account valid for use in Malaysia or any other country?
The Shell GO+ App (Singapore) is designed for use in Singapore only and is not intended for use in Malaysia or any other country.
I have reached the maximum number of OTP attempts and my account is locked for 30 minutes. What should I do?
I have reached the maximum number of OTP attempts and my account is locked for 30 minutes. What should I do?
If you have reached the maximum number of OTP attempts, your Shell GO+ account will be temporarily locked for 30 minutes for security reasons. Please wait for the lockout period to expire before requesting a new OTP and trying again.
I received a voucher code. How can I redeem it in the Shell GO+ App?
I received a voucher code. How can I redeem it in the Shell GO+ App?
To redeem your voucher in the Shell GO+ App, please log in to your account. Go to the “Account” tab and select “Redeem a voucher.”
Enter your unique Shell GO+ voucher code and tap “Redeem."
Please note that each voucher code can only be used once. It may take up to 24 hours for the offer to appear in the application. Once activated, you can find the voucher under the “My Card” page.
I am requesting to change my mobile number from the old number to the new number, can you assist me?
I am requesting to change my mobile number from the old number to the new number, can you assist me?
Kindly be informed that we are unable to process your request to change mobile number, as each Shell GO+ ID can only be linked to one mobile number.
What is Shell SmartPay?
What is Shell SmartPay?
Shell SmartPay is a contactless, digital payment feature available within the Shell Asia App.
You may choose to skip the cashier queue in-store and pay for your fuel at the pump with Shell SmartPay.
Which payment methods are supported by Shell SmartPay?
Which payment methods are supported by Shell SmartPay?
Shell SmartPay currently supports payments made via Visa and Mastercard only. For all other payment methods, please proceed to the cashier and make your fuel payment in-store.
Will I be charged for the $1 tokenization fee for using Shell SmartPay?
Will I be charged for the $1 tokenization fee for using Shell SmartPay?
As you add your Debit/Credit Card into the Shell GO+ App, a $1 tokenization fee will be requested to authorize your card. This $1 tokenization fee will not be charged.
How can I update my email address in the Shell GO+ App?
How can I update my email address in the Shell GO+ App?
How to update your email address in the Shell GO+ App:
1. Open the Shell GO+ App and log in to your account.
2. Go to 'Account'.
3. Tap 'View and Edit Account'.
4. Select 'Email Address'.
5. Enter your new email address.
6. Tap 'Save' to update your details.
7. If prompted, verify your new email address through the verification email sent to your inbox.
I want to reach Shell Customer Service
I want to reach Shell Customer Service
Our Customer Service Team is available Monday to Friday (excluding Public Holidays), 8:30am–5:30pm.
For enquiries received outside these hours, please allow up to 3 working days for a response.
You may contact one of our Shell representatives by visiting this page: Contact Support
My Shell GO+ App keeps crashing
My Shell GO+ App keeps crashing
We work hard to make our Shell GO+ App as stable as possible. Sometimes the Shell GO+ App can crash due to lack of connectivity or other processes running on your device.
To help us improve, we ask that you send us any crash reports. If you find that the Shell GO+ App crashes regularly, we suggest you uninstall and re-install the app on your device.
I have low connectivity
I have low connectivity
When you do not have 3G or Wi-Fi connectivity, it will take longer to load various sections on the Shell GO+ App.
Good connectivity is especially important during installation and upgrade process to ensure the Shell GO+ App is configured correctly.
Contact support
Shell Service Station
Shell Service Station
General Enquiries
Email: generalpublicenquiries-sg@shell.com
Shell GO+ (Rewards)
E-mail: ShellGoPlus-SG@shell.com
Shell Recharge
Tel: +65 62275944
E-mail: support.asia@shellrecharge.com
Corporate Shell (Fleet) Card Service Centre
Corporate Shell (Fleet) Card Service Centre
Operating hours: Mondays to Fridays, 8:30am - 6:00pm.
For card account enquiries: generalcardrequests-sg@shell.com
For card feedback and issues: cardfeedbackandissues-sg@shell.com
Dialing from Singapore:
Tel: 1800 261 5322
Fax: 6263 2855
Dialing from overseas:
Tel: +65 6261 5322
Fax: +65 6263 2855
Mail:
Shell Singapore Pte. Ltd.
Shell Card Team
9 North Buona Vista Drive,
The Metropolis Tower 1,
#06-01 Mailroom,
Singapore 138588
Careers
Careers
Shell offers career challenges and prospects here and internationally. Discover what we have to offer by visiting the Jobs & Careers section of this website. Please note that we do not accept resumes or applications through any other channels.
Sites
Sites
Shell Tuas Lubricants Plant
1 Tuas South Way 636991
General Enquiries and Office Address
General Enquiries and Office Address
Shell Singapore Pte. Ltd.
The Metropolis Tower 1
9 North Buona Vista Drive, #06-01
Singapore 138588
Tel: +65 6384 8000
Commercial Customer Service Centres
Commercial Fuels
Commercial Fuels
Tel: +65 6265 5331
Fax: +65 6235 3754
E-mail: fuelsenquiries-sg@shell.com
E-mail: fuelsorders-sg@shell.com
B2B Lubricants
B2B Lubricants
Tel: +65 6235 1514
Fax: +65 6235 5027
E-mail: Lubes-SG@shell.com
Local Marine
Local Marine
Tel: +65 6235 3592
Fax: +65 6235 5289
E-mail: Lubes-SG@shell.com
Retail
Retail
E-mail: retailenquiries-sg@shell.com
E-mail: retailorders-sg@shell.com
Specialties
Specialties
Tel: +65 6265 6585
Fax: +65 6235 4172
E-mail: bitumenenquiries-sg@shell.com
E-mail: bitumenorders-sg@shell.com
New Business
New Business
E-mail: newbusiness-sg@shell.com