Statement: Refill incident at Shell Seletar Hills Station
Nov 08, 2013
Shell can confirm that we received feedback from a few of our customers that they had experienced engine problems after refilling at Shell Seletar Hills station on the evening of 4 November 2013.
Given that this occurred during off-peak hours on the evening of Monday November 4, we understand that a small number of cars were affected and Shell has been in contact with affected customers to render assistance.
This was an isolated case that occurred on the evening of 4 November 2013 at Shell Seletar Hills station. We immediately stopped sale of the fuel from the affected tank upon learning of the issue. No other tank at the station and no other station is affected. It has been about 4 days since we stopped sale of the fuel from the affected tank and to date, we have not received any new report from customers that had refilled with fuel from the aforesaid tank.
Shell takes safety and fuel quality issues seriously and an internal team is conducting a thorough investigation to prevent a recurrence. We apologise for any inconvenience caused to our customers.