Online Resource Centre

Shell Fuel Card Terms and Conditions

Shell Card Privacy Policy

Forms Available Below

Kindly note that all completed forms will only be processed after sign off by the authorized focal registered with us.

Card Management

For change of details, request for additional cards as well as cancellation of cards. Please download the form below and fax it back to Shell Service Centre at 6263 2855 or email to generalcardrequests-sg@shell.com.

Shell Card Request form

Order New Shell Card Request Form - This form can only be processed when it's submitted via the email address of the authorised focal registered in our system.

Block Shell Card Request Form - This form can only be processed when it's submitted via the email address of the authorised focal registered in our system.

 

Account Management

For Update of Shell Card Account contact information, please complete the form below and email to generalcardrequests-SG@shell.com.

Shell Card Account Update Form

For Close Account request, please complete and print the form below

Termination of Account Form

For Giro Application form because of bank account migration, please complete the form below. This is only for all existing customers who are currently paying via Giro.

Application for Interbank Giro (New Bank Account)

Completed forms should be mailed to:

Shell Eastern Petroleum (Pte) Ltd
Clementi Central Post Office
P.O. Box 221
Singapore 911208

Please allow your bank about 4 to 6 weeks for the processing and approving of your account. In the meantime, we request you to make your payments by cheque or cash.

Shell Fleet Hub

For convenient access to your Shell Fuel Card data or to request a change in user details. Please download the forms below and fax it back to Shell Service Centre at 6263 2855 or email to generalcardrequests-sg@shell.com

Shell Fleet Hub Registration Form

Shell Fleet Hub User Change Form

 

FAQs

Find answers to your commonly asked questions on our FAQs page.

Contact Us

Our Shell Service Centre is here to answer your queries and requests and offer advice on how Corporate Shell Card can best suit your needs. Simply contact our team by email, mail, fax or phone.

The Shell Service Centre operating hours are from Mondays to Fridays, 8:30am - 6:00pm.

Phone:	1800 261 5322
Email:	For all Card Account enquiries:  generalcardrequests-sg@shell.com For all Card Feedback & Issues: cardfeedbackandissues-sg@shell.com
Fax:	6263 2855
Write:	Shell Eastern Petroleum (Pte) Ltd Clementi Central Post Office P.O. Box 221 Singapore 911208