Frequently Asked Questions

Q: Who can become a Shell Card customer?

A: Any registered business organisation in Singapore can apply for Corporate Shell Card.

 

Q: How do I apply for a Shell Card?

A: Simply click Shell Fuel Card for Business application.

 

Q: How many cards can I have?

A: As many cards as you want.

 

Q: Is a Shell Card linked to a driver or a vehicle?

The choice is yours. A card can be linked to a driver or a vehicle.

Q: How can I cancel a card?

A: Please complete the card management form in the online resource centre and either email or fax back the completed form to the Shell Service Centre.

 

Q: How do I block my Shell Card if it is lost or stolen?

A: 24 /7 hour card blocking service is now available. Please call the Shell Service Centre.

 

Q: How do I order additional cards?

A: Please complete the card management form in the online resource centre and either email or fax back the completed form to the Shell Service Centre.

 

Q: Where is my card accepted?

A: All Shell service stations in Singapore. To view sites which are close to your area, please use our online Shell Station Locator.

 

Q: What can I buy with my card?

A: You can have your cards restricted by fuel type (e.g. Shell FuelSave, Shell V-Power, or Shell Diesel), or by products and services (e.g. Lubricants).

Q: How can I get my PIN code?

A: Once you receive a Shell Card, we will send you the PIN code via separate mailing a few days afterwards. If you did not receive you PIN, please call our Shell Service Centre.

 

Q: What happens if I forget or don’t know my PIN code?

A: Please contact our Shell Service Centre to request for a new PIN.

 

Q: I have not received my invoice. Where can I get a copy?

A: For a copy of your invoice, you can call our Shell Service Centre who can provide you a copy of the invoice.

 

Q: Can I see my card group related transaction in my invoice?

A: Sorry, card group transaction is currently not available in the monthly invoice. However, you can still access to card group information via Shell Card Online. If you want to apply for Shell Card Online service, please complete the Shell Card Online registration form in the online resource centre.

Q: I’ve changed my bank details, what should I do?

A: Please complete both the Application form for Interbank Grio and Termination form for Giro Change in the online resource centre and mail it to

Shell Eastern Petroleum (Pte) Ltd

Clementi Central Post Office

P.O. Box 221

Singapore 911208

 

Q: I’ve changed my company address details, what should I do?

A: Please provide written confirmation on your company’s letterhead and notify our Shell Service Centre by fax or email.

 

Q: I’ve changed my registered company name, what should I do?

A: Please send the official company name change form to our Shell Service Centre by fax or email.

Q: I am not registered for Shell Card Online, how can I get access to it?

A: Simply download the Shell Card Online registration form from the online resource centre and send it back to us.

 

Q: I am not registered for E-Invoicing, how can I get access to it?

A: Simply download the E-Invoicing registration form from the online resource centre and send it back to us.

 

Q: What are the benefits of E- Invoicing?

A: Enjoy the convenience of viewing your statements anytime, anywhere from the comfort of your home or on your mobile phone while you are on the move.

 

Q: Do I need to pay for E-Invoicing or Shell Card Online?

A: No, these services are offered to you free of charge.

 

Q: Will I still receive my paper statements if I have registered for E-invoicing?

A: No, you will no longer receive any paper invoices.

 

Q: Can I choose to receive both paper and electronic invoices for my accounts?

A: No, once you have registered for E-Invoicing, you will no longer receive any paper invoices.

 

Q: How long will my electronic invoices be stored?

A: You will be able to access invoices for up to the past 12 months.

Q: I have a customer complaint, who should I contact?

A: Our Shell Service Centre is waiting to help you. Please contact us.

 

Q: I don’t understand a transaction on my invoice, who should I call?

A: Please contact Shell Service Centre.