Fraud solutions for your peace of mind

We know the pressure today’s Fleet Managers are under to control costs and run a secure operation, so we make it simple to keep on top of where and when your money is spent. From our online portal to our network of sites, we have the latest security built-in to give you peace of mind 24/7.

Fraud solutions for your peace of mind

One partner – four security benefits

With fraud accounting for an estimated 5% of fuel spend 1  - and fuel being such a big expense for any fleet – improving security can mean major savings.

There are four key ways we help to safeguard your fleet:

  • Prevent misuse and overspend
  • Protect your business
  • Detect any unusual activity
  • Alert when you need to take action

1 May 2015 online survey

Improved security in only a few clicks

With Shell it takes just a few clicks to do anything from applying a spending limit to blocking cards the moment you spot suspicious activity.



We give you the tools you need to take more control of your fleet finances. With the Shell Fleet Hub, you can monitor your fleet’s spending day and night, and adjust your security settings to work for your business.

  • shell security limits

    Set limits by transaction, volume or value

    By setting volume limits per transaction, you can make sure fuel purchased does not exceed the task capacity of your vehicles, helping to prevent fuel siphoning and overspending.

  • Purchase restrictions

    Purchase restrictions

    Control spending by specifying what can and can’t be purchased using your cards.
  • Set time limits – daily

    Set time limits – daily, weekly or annually

    You can easily set and change limits to control how much your fleet spends, so your cards will be refused if limits are exceeded.
  • Day and time restrictions

    Day and time restrictions

    You can also specify times when your cards can be used – for example, blocking them outside business hours.
  • Set service or product limits

    Set service or product limits

    You can apply specific limits to the different services and products your drivers buy – such as fuel consumables – so your cards have a total spend limit.
  • Country, network and site restrictions

    Site restrictions

    You can restrict card usage at specific sites. This can be a good way to target more cost-effective stations.


Built-in security measures make it easier to protect your business from fraud.

  • Chip and PIN

    Chip and PIN

    All Shell Fleet Card feature chip and PIN technology for more secure transactions – a proven way to prevent fraud, particularly in the case of lost, stolen and counterfeit cards.

  • Fleet ID validation

    Fleet ID validation

    With Fleet ID validation, only authorised drivers can use a card, adding an extra layer of security to Chip and PIN. If the correct Fleet ID isn’t entered, the transaction is refused. This system also makes it easier to track individual drivers and their spending through your paperwork.
  • Online, real-time authorization

    Online, real-time authorisation

    At Shell stations, the Shell Fleet Card, terminal and central host communicate with each other before a transaction is validated. This real-time check ensures that only valid cards can be used.

  • Instant card blocking

    Instant card blocking

    If one of your Shell Fleet Cards is lost or stolen, you can block it immediately via Shell Fleet Hub – or you can call our 24/7 emergency customer service line.


Supported by our team, you can detect unusual activity straightaway.

  • Real-time detection

    Real-time detection

    Our real-time detection system alerts our security experts of potentially fraudulent transactions, and we notify you as soon as any irregular activity is identified. Through the Shell Fleet Hub you can also block and unblock cards anytime you need to.
  • Secure sites

    Secure sites

    With CCTV at many of our Shell stations and a ‘fast finding’ process in place, we help you quickly identify possible fraudsters and deter future fraud. We also train our staff to be vigilant and to immediately report any suspicious activity.
  • Up-to-the-second reports

    Up-to-the-second reports

    With card activity reports, you can view and manage transactions in real-time – and block cards the moment you see suspicious activity.


Instant alerts enable you to act the moment a problem arises.

  • Immediate notifications

    Immediate notifications

    Sign up for custom alerts and get notified whenever unusual card activity occurs, whether it’s a card used outside its limits or restrictions, business hours or geographic area.
  • Instantly update your settings

    Instantly update your settings

    You can also check card limits and change settings any time you like through the Shell Fleet Hub – so your security profile and alerts are always up to date.


Harnessing data in the fight against fuel fraud

So while those operating vehicle fleets may never completely cut out fraudulent behaviour, there are plenty of preventative methods that professional and intelligently run fleets can put in place.

How to handle driver fraud

Driver fraud in fleets appears to be rife, but that doesn’t mean it’s an inevitable business cost. What can you do to stop your company becoming a victim?