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What is Shell Fleet Hub?
Read the transcript
Read the transcript
Title: What is Shell Fleet Hub?
Duration: 1:22 minutes
Description: Introducing the Shell Fleet Hug and its features.
Shell Fleet Hub Asia Master 1 Transcript
[Video sequence]
Narrator standing in front of a green screen. An individual with a clapperboard snapping it open and closed.
[Sound effect]
Clap.
Secondary voice
Scene 11, take 2.
[Music playing in the background]
Narrator
Okay, Fleet Hub in 60 seconds?
[Video sequence]
Narrator in a studio sound stage, with studio lights and microphone set up
Narrator
All right. Let's go.
[Video sequence]
Narrator speaking on screen, with a video of a computer platofrm that shows card activity and details. Graphics of white, yellow and blue dots moving across the screen.
[Text displays]
“Shell Fleet Solutions”, with Shell logo. Shell FleetHub
Narrator
Meet Shell Fleet Hub, one easy-to-use online platform
[Video sequence]
Narrator speaking on screen, with a video of an individual inserting a Shell Card into a credit card reader. A video of an aerial view of trucks parked at a warehouse. A screen scrolling through financial details.
Narrator
where you manage your Shell cards, vehicles, and fleet finances all in one place,
[Sound effect]
Whooshing.
[Video sequence]
An individual working at a laptop, scrolling through a web page and typing on a laptop.
Narrator
anytime, anywhere. You're in control.
[Video sequence]
Narrator speaking on screen, with a video of an individual inserting a Shell Card into a credit card reader.
[Text displays]
Volume
[Video sequence]
Aerial view of a Shell gas station.
[Text displays]
Time
[Text displays]
Location
Narrator
Set transaction limits by value, volume, time, or location.
[Video sequence]
Narrator speaking on screen, with a video of an individual picking up a Shell card and tapping it to a credit card reader.
Narrator
And if something doesn't look right, one click, and bam!
[Sound effect]
Sirens.
[Animated sequence]
Prison bars over the narrator and red siren lights pulsing.
Narrator
Cards blocked or
[Animated sequence]
Prison bars disappear from screen.
Narrator
unblocked, instantly.
[Video sequence]
Narrator speaking on screen, with a screen shot of a web page transactions page.
Narrator
Security is built in.
[Animated sequence]
The screen turning to water, with swimming across the screen, and the narrator using a finger to point to the fish swimming by.
[Sound effect]
Moving water.
Narrator
Fraud alerts flag anything fishy.
[Animated sequence]
A computer monitor displaying a mouse navigating a website and a smartphone displaying a location marker.
[Text displays]
Pin Codes.
Narrator
Backed by pin codes,
[Text displays]
Fleet ID.
Narrator
fleet ID,
[Text displays]
Two-Factor Authentication.
Narrator
and two-factor authentication.
[Video sequence]
Narrator speaking on screen with a time lapse video of an aerial view of a busy city intersection at night, with cars and pedestrians moving through the city
Narrator
Everything searchable, everything organized,
[Sound effect]
Whooshing.
[Video sequence]
Video zooming in on the speaker.
Narrator
everything where it should be.
[Video sequence]
A fleet of white vans parked and one driving out of a parking spot.
Narrator
So why do fleets love it?
[Video sequence]
An individual sitting at an office desk, sitting back in her chair and putting her hands behind her head.
[Text displays]
Less Admin.
Narrator
Less admin,
[Text displays]
More Control.
Narrator
more control,
[Text displays]
Total Visibility.
[Video sequence]
An individual tapping a Shell Card to a card reader.
Narrator
total visibility.
[Video sequence]
An office environment, with one individual with a headset on, talking. Fleet drivers in their vans. One driver giving a thumbs up.
Narrator
Whether you're at your desk or on the move,
[Video sequence]
A Shell employee shaking the hand of another individual.
Narrator
Shell Fleet Hub makes fleet management feel effortless.
[Sound effect]
Whooshing.
[Video sequence]
Narrator speaking on screen, with a video of a car driving.
[Text displays]
“Shell Fleet Solutions”, with Shell logo
Narrator
Shell Fleet Hub, card management without the headache.
[Background music ends]
[Sound effect]
The Shell mnemonic plays.
[Animated sequence]
Shell logo enlarging on the screen and a smaller Shell logo appearing.
[Text displays]
Shell Fleet Solutions. www.shell.com/sfs. Information correct at time of publication. Products and services may vary by market. Terms and conditions apply. Visit your local Shell website for more information. Availability and product offering may differ by country or region. Use of third-party brands does not imply endorsement unless explicitly stated.
Here are our answers to some of your most frequently asked questions. If you can’t find what you’re looking for, please contact our Shell Service Centre for personalised help and advice.
New Customers
New Customers
Q: Who can become a Shell Card customer?
A: Any registered business organisation in Singapore can apply for Shell Card.
Q: How do I apply for a Shell Card?
A: Contact our Shell Service Centre at +65 6261 5322.
Q: How many cards can I have?
A: As many cards as you want.
Q: Is a Shell Card linked to a driver or a vehicle?
A. The choice is yours. A card can be linked to a driver or a vehicle.
Existing Customers
Existing Customers
Q: How can I cancel a card?
A: Please complete the card management form in the online resource centre and either email or fax back the completed form to the Shell Service Centre.
Q: How do I block my Shell Card if it is lost or stolen?
A: 24 /7 hour card blocking service is now available. Please call the Shell Service Centre.
Q: How do I order additional cards?
A: Please complete the card management form in the online resource centre and either email or fax back the completed form to the Shell Service Centre.
Q: Where is my card accepted?
A: All Shell service stations in Singapore. To view sites which are close to your area, please use our online Shell Station Locator.
Q: What can I buy with my card?
A: You can have your cards restricted by fuel type (e.g. Shell FuelSave, Shell V-Power, or Shell Diesel), or by products and services (e.g. Lubricants).
PIN Code and Invoice
PIN Code and Invoice
Q: How can I get my PIN code?
A: Once you receive a Shell Card, we will send you the PIN code via separate mailing a few days afterwards. If you did not receive your PIN, please call our Shell Service Centre.
Q: What happens if I forget or don’t know my PIN code?
A: Please contact our Shell Service Centre to request for a new PIN.
Q: I have not received my invoice. Where can I get a copy?
A: For a copy of your invoice, you can either call our Shell Service Centre who can provide you a copy of the invoice, or login into Shell Fleet Hub to retrieve your e-invoice.
Q: Can I see my card group related transaction in my invoice?
A: Sorry, card group transaction is currently not available in the monthly invoice. However, you can still access to card group information via Shell Fleet Hub. If you wish to apply for Shell Fleet Hub service, please complete the Shell Fleet Hub registration form in the online resource centre.
Account Changes
Account Changes
Q: I’ve changed my bank details, what should I do?
A: Please complete both the Application form for Interbank GIRO and Termination form for GIRO Change in the online resource centre and mail it to
Shell Singapore Pte. Ltd.
Shell Card Team
9 North Buona Vista Drive,
The Metropolis Tower 1,
#06-01 Mailroom,
Singapore 138588
Q: I’ve changed my company address details, what should I do?
A: Please provide written confirmation on your company’s letterhead and notify our Shell Service Centre by fax or email.
Q: I’ve changed my registered company name, what should I do?
A: Please send the official company name change form to our Shell Service Centre by fax or email.
Online Services
Online Services
Q: I am not registered for Shell Fleet Hub, how can I get access to it?
A: Simply download the Shell Fleet Hub registration form from the online resource centre and send it back to us.
Q: I am not registered for E-Invoicing, how can I get access to it?
A: Simply download the E-Invoicing registration form from the online resource centre and send it back to us.
Q: What are the benefits of E-Invoicing?
A: Enjoy the convenience of viewing your statements anytime, anywhere from the comfort of your home or on your mobile phone while you are on the move.
Q: Do I need to pay for E-Invoicing or Shell Fleet Hub?
A: No, these services are offered to you free of charge.
Q: Will I still receive my paper statements if I have registered for E-invoicing?
A: No, you will no longer receive any paper invoices.
Q: Can I choose to receive both paper and electronic invoices for my accounts?
A: No, once you have registered for E-Invoicing, you will no longer receive any paper invoices.
Q: How long will my electronic invoices be stored?
A: You will be able to access invoices for up to the past 12 months.
Queries and Complaints
Queries and Complaints
Q: I have a customer complaint, who should I contact?
A: Our Shell Service Centre is waiting to help you. Please contact us.
Q: I don’t understand a transaction on my invoice, who should I call?
A: Please contact Shell Service Centre.
