Frequently Asked Questions

Q: Who can become a Shell Fleet Card customer?

A: Any registered business organisation in Singapore can apply for Shell Fleet Card.

Q: How do I apply for a Shell Fleet Card?

A: Contact our Shell Service Centre at +65 6261 5322.

Q: How many cards can I have?

A: As many cards as you want.

Q: Is a Shell Fleet Card linked to a driver or a vehicle?

The choice is yours. A card can be linked to a driver or a vehicle.

Q: How can I cancel a card?

A: Please complete the card management form in the online resource centre and either email or fax back the completed form to the Shell Service Centre.

Q: How do I block my Shell Fleet Card if it is lost or stolen?

A: 24 /7 hour card blocking service is now available. Please call the Shell Service Centre.

Q: How do I order additional cards?

A: Please complete the card management form in the online resource centre and either email or fax back the completed form to the Shell Service Centre.

Q: Where is my card accepted?

A: All Shell service stations in Singapore. To view sites which are close to your area, please use our online Shell Station Locator.

Q: What can I buy with my card?

A: You can have your cards restricted by fuel type (e.g. Shell FuelSave, Shell V-Power, or Shell Diesel), or by products and services (e.g. Lubricants).

Q: How can I get my PIN code?

A: Once you receive a Shell Fleet Card, we will send you the PIN code via separate mailing a few days afterwards. If you did not receive you PIN, please call our Shell Service Centre.

Q: What happens if I forget or don’t know my PIN code?

A: Please contact our Shell Service Centre to request for a new PIN.

Q: I have not received my invoice. Where can I get a copy?

A: For a copy of your invoice, you can either call our Shell Service Centre who can provide you a copy of the invoice, or login into Shell Fleet Hub to retrieve your e-invoice.

Q: Can I see my card group related transaction in my invoice?

A: Sorry, card group transaction is currently not available in the monthly invoice. However, you can still access to card group information via Shell Fleet Hub. If you want to apply for Shell Fleet Hub service, please complete the Shell Fleet Hub registration form in the online resource centre.