Frequently Asked Questions

Q: Who can become a Corporate Shell Card customer?
A: Any registered business organisation in Singapore can apply for Corporate Shell Card. Application should be for a minimum of 3 vehicles.

Q: How do I apply for a Shell Card?
A: Simply click Shell Corporate Card application.

Q: How many cards can I have?
A: As many cards as you want.

Q: Is a Shell Card linked to a driver or a vehicle?
The choice is yours. A card can be linked to a driver or a vehicle.

Q: How can I cancel a card?
A: Please call Shell Service Centre to get the card cancelled.

Q: How do I block my Shell Card if it is lost or stolen?
A: The Shell Service Centre can be contacted during office hours as listed below to receive lost or stolen card notification.

Monday – Friday: 08:30am – 18:00pm

Q: How do I order additional cards?
A: Please complete the attached form (PDF, 247 KB) - opens in new window and fax it back to fax back to our  Shell Service Centre.

Q: Where is my card accepted?
A: All Shell service stations in Singapore. To view sites which are close to your area, please click Station Locations.

Q: What can I buy with my card?
A: You can have your cards restricted by fuel type (e.g. Shell Unleaded, Shell V-Power, or Shell Diesel), or by products and services (e.g. Lubricants).  To find out more, you can call our Shell Service Centre who can provide you the choices available.

Q: How can I get my PIN code?
A: Once you receive a Shell Card, we will send you the PIN code via separate mailing a few days afterwards. If you did not receive you PIN, please call our Shell Service Centre.

Q: What happens if I forget or don’t know my PIN code?
A: Please contact our Shell Service Centre.

Q: I have not received my invoice. Where can I get a copy?
A: For a copy of your invoice, you can call our Shell Service Centre who can provide you a copy of the invoice.

Q: I’ve changed my bank details, what should I do?
A:  Please complete attached form (PDF, 167 KB) - opens in new window and mail it to

Shell Eastern Petroleum (Pte) Ltd
Clementi Central Post Office
P.O. Box 221
Singapore 911208

Q: I’ve changed my company address details, what should I do?
A: Please provide written confirmation on your company’s letterhead and notify our Shell Service Centre by fax or email.

Q: I’ve changed my registered company name, what should I do?
A: Please send the official company name change form to our Shell Service Centre by fax or email.

Q: I am not registered for Shell Card Online, how can I get access to it?
Simply download the application form and send it back to us.

Shell Eastern Petroleum (Pte) Ltd
Clementi Central Post Office
P.O. Box 221
Singapore 911208

Q: I have a customer complaint, who should I contact?
Our Shell Service Centre is waiting to help you. Please contact us.

Q: I don’t understand a transaction on my invoice, who should I call?
Our Shell Service Centre is waiting to help you. Please contact us.